AI chatbot for small business: support and lead generation

Enterprise97 builds AI chatbots that answer customer questions from your own information, collect lead details, and hand over to your team when a person is needed. They are designed for small and medium-sized businesses in the United States.

You provide

A list of common customer questions and your preferred answers

You get

Answers from your information, Lead capture, Booking requests, and more

Timeline

Agreed in the free consultation, once the scope is clear.

Pricing

Depends on scope. The cost factors are below.

What is an AI chatbot for small business?

An AI chatbot for small business is software that answers customer questions in natural language using the information a business provides, collects contact details, and hands over to a person when it cannot help. Enterprise97 builds and tests these chatbots for small and medium-sized US businesses.

Ask about this service

What are typical uses?

Opening hours and pricing. Visitors get quick answers without waiting for an email.
Lead qualification. The chatbot collects what the visitor needs and notifies your team.
Appointment requests. Visitors request a time and your team confirms it.

What does AI Chatbots include?

Answers from your information

The chatbot responds using the content you provide, such as services, hours, and policies.

Lead capture

It asks for a name, email, and what the visitor needs, then sends it to you.

Booking requests

Visitors can ask for an appointment or a call-back.

Hand-off to your team

Complex or sensitive questions are passed to a person.

Tone and style

We match the way you speak to customers.

Testing and tuning

We test common questions and improve the answers after launch.

How does AI Chatbots work?

1
Collect your content
You share the questions customers ask and the answers you want given.
2
Build and test
We set up the chatbot, test it with real questions, and agree where it should hand over.
3
Launch and improve
We add it to your website or messaging channel and refine it from real conversations.

How does it compare with the alternatives?

Aspect	Rule-based chatbot	AI chatbot	Hiring support staff
Understands varied wording	Limited	Yes, within the information provided	Yes
Available outside business hours	Yes	Yes	Only with extra cost
Handles unusual requests	Hands over	Hands over to a person	Yes
Setup effort	Script every path	Provide documents and sample questions	Hiring and training

What affects the cost of AI Chatbots?

Enterprise97 agrees a scope and price after a free consultation. These factors decide the size of a project.

Cost factor	How it affects the project
Channels	A website chatbot is simpler than several messaging channels.
Amount of content	More documents and topics mean more setup and testing.
Integrations	Booking, CRM, or email connections add work.
Hand-off rules	Complex escalation paths take longer to design and test.

Is it right for my business?

A good fit if

Customers ask the same questions again and again
Enquiries arrive outside business hours
You lose leads because replies are slow
You want your team to focus on conversations that need a person

Probably not a fit if

Most customer questions need a person's judgment
You have no written answers to your common questions
The chatbot would handle sensitive cases with no human review

What are the risks?

Risk	How Enterprise97 handles it
Wrong answers	The chatbot answers only from your information and is tested on real questions first.
Privacy	Data handling and storage agreed before launch.
Poor customer experience	Clear hand-off to a person, and conversation review after launch.

What do we need from you?

A list of common customer questions and your preferred answers
Your website or channel where the chatbot should appear
A contact person to receive hand-offs

Common questions

Will the chatbot say things that are wrong?

It answers from the information you give it, and we set it to pass on questions it cannot answer. We test it before launch and review conversations afterwards.

Can customers still reach a person?

Yes. A hand-off to your team is part of the setup.

Where can a chatbot be placed?

On your website and, where the platform allows it, in messaging channels. We confirm what is possible for your setup during the discovery step.

Which related services do businesses combine with this?

AI Business Automation

Automate everyday business processes and repetitive tasks such as data entry, follow-ups, and routing.

Learn more

AI-Powered Business Dashboards

One place to manage business activity, automation workflows, and AI tools.